Risk Management with Digital Playbooks

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💻 From Chaos to Coordination with “Digital-First” Playbooks

Digitized playbooks make SMBs more adaptable and audit-ready. No matter how regulations, customer expectations, or business models shift, teams have the latest info, clear guidance, and trackable processes at their fingertips.

This level of coordination pays off: errors drop, audit confidence soars, and energy shifts from “finding the paperwork” to winning new business.

📖 Read the Article from NTM Advisory: SMB Risk Management with “Digital First” Playbooks

Compliance Updates

⏹️ Financial Services Eye Move to AI-Enabled, Bank-Led Supervision

As of mid-August 2025, leading financial services firms and regulators are debating a new model for regulatory supervision that shifts from retrospective, examiner-led approaches to ongoing, AI-enabled issue management. If adopted, this approach would see qualifying banks develop action plans, reduce traditional exam burdens, and centralize risk oversight under digital processes—potentially changing compliance workloads and timelines industry-wide.

⏹️ Upcoming MDUFA Negotiations Signal Incremental Change for Device Makers

At FDA’s August 4, 2025 public kickoff, stakeholders across medical device industries largely backed the status quo as negotiations began on the Medical Device User Fee Amendments (MDUFA) package for 2027–2032. Industry groups called for greater transparency on fee usage, while FDA leadership highlighted modernization agendas—from AI-driven device reviews to expanded post-market oversight. Device firms should plan for likely adjustments to compliance expectations and user fee structures

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📈 Measuring the ROI of Your Digital Playbook

Knowing your digital playbook is making a difference is key to keeping momentum and proving value for your team. Here’s a simple blueprint to track its return on investment (ROI):

Key Metrics to Watch:

• Onboarding Time: Measure how long it takes new hires to become productive before and after implementing your playbook.

• Error Rates: Track the frequency of costly or time-wasting mistakes (missed steps, compliance oversights, or customer complaints).

• Compliance Rates: Is your team following protocols more consistently? Monitor audit findings or policy adherence scores.

• Customer Satisfaction: Did issue resolution speed or support consistency improve? Check customer reviews or feedback surveys.

Step-by-Step Plan:

• Collect “before” data — look at old process benchmarks, support logs, or HR files.

• Roll out your digital playbook.

• Check your selected metrics again after 3-6 months.

• Share the results! A sharp drop in errors or faster onboarding is good news for everyone.

By regularly quantifying these improvements, you’ll spotlight your team’s progress and inspire continuous upgrades to your playbook. That’s a winning play for any business.

👇 Webinar: The Future of AI in TPRM 👇

Join this webinar to better understand the role AI plays in shaping third-party risk management. See how tools such as predictive analytics and automated evidence reviews help you automate tedious assessment work, while future capabilities such as agentic AI will monitor and mitigate risks on your behalf. Leave with ideas from a seasoned TPRM and security expert on how to incorporate AI into your program and elevate your role as a subject-matter expert overseeing your organization's risk management strategy.

August 26, 2025 @ 11 am ET

🤔 Questions or Concerns?

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